1. Purpose

   Our business assists individuals with completing immigration paperwork. SMS communication is used exclusively for:

• Responding to customer inquiries.
• Sending appointment reminders.
• Notifying customers of important due dates.

2. Customer Consent

   All customers voluntarily provide their phone numbers to receive SMS updates by contacting us through our business cards, Instagram page, or other means. By initiating contact with us, customers consent to receiving SMS messages for the purposes outlined above.

3. Frequency of Messages

   SMS communications will be sent on an as-needed basis. Typically, customers will receive messages when:

• They have specific questions related to their immigration paperwork.
• An appointment is scheduled.
• A reminder is needed for a due date related to their immigration forms.

   Customers can expect no more than 4-6 messages per month, depending on their individual needs and the progress of their immigration process.

4. Opt-Out Process

   Customers can opt out of receiving SMS messages at any time by replying “STOP” to any message. Upon receiving an opt-out request, we will immediately cease sending further SMS communications, except for confirmation of their opt-out.

5. Data Protection

   We do not share or sell customer phone numbers or any other personal information with third parties. Customer data is securely stored, and SMS communications are conducted in compliance with applicable privacy and data protection laws.

6. Message and Data Rates

   Standard message and data rates may apply for SMS communications. Customers are responsible for any charges incurred by their wireless carrier for sending and receiving text messages.

7. Business Identity

   All SMS messages will clearly identify our business as the sender. Our contact information, including our phone number and Instagram handle, is available on business cards and our social media profiles.

8. Support Hours

 Our business hours for responding to SMS inquiries are Monday – Friday 9AM – 5PM Messages sent outside these hours will be responded to as soon as possible on the next business day.