SMS Communication Policy for A&L Immigration Services

  1. Purpose

   Our business assists individuals with completing immigration paperwork. SMS communication is used exclusively for:

  • Responding to customer inquiries.
  • Sending appointment reminders.
  • Notifying customers of important due dates.
  1. Customer Consent

   All customers voluntarily provide their phone numbers to receive SMS updates by contacting us through our business cards, Instagram page, or other means. By initiating contact with us, customers consent to receiving SMS messages for the purposes outlined above.

  1. Frequency of Messages

   SMS communications will be sent on an as-needed basis. Typically, customers will receive messages when:

  • They have specific questions related to their immigration paperwork.
  • An appointment is scheduled.
  • A reminder is needed for a due date related to their immigration forms.

   Customers can expect no more than 4-6 messages per month, depending on their individual needs and the progress of their immigration process.

  1. Opt-Out Process

   Customers can opt out of receiving SMS messages at any time by replying “STOP” to any message. Upon receiving an opt-out request, we will immediately cease sending further SMS communications, except for confirmation of their opt-out.

  1. Data Protection

   We do not share or sell customer phone numbers or any other personal information with third parties. Customer data is securely stored, and SMS communications are conducted in compliance with applicable privacy and data protection laws.

  1. Message and Data Rates

   Standard message and data rates may apply for SMS communications. Customers are responsible for any charges incurred by their wireless carrier for sending and receiving text messages.

  1. Business Identity

   All SMS messages will clearly identify our business as the sender. Our contact information, including our phone number and Instagram handle, is available on business cards and our social media profiles.

  1. Support Hours

 Our business hours for responding to SMS inquiries are Monday – Friday 9AM – 5PM Messages sent outside these hours will be responded to as soon as possible on the next business day.

 

 

 

 

Email Policy for A&L Immigration Services

1. Introduction
 
A&L Immigration Services (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring responsible use of email communication. This Email Policy outlines how we collect, use, and protect email communications with our customers, clients, and website visitors.
 
2. Collection of Email Addresses
 
We collect email addresses through:
•Contact forms on our website
•Newsletter sign-ups
•Service inquiries
        and appointment bookings
•Customer support interactions
•Business transactions and partnerships
 
By providing your email address, you consent to receive communications from us in accordance with this policy.
 
3. Use of Email Communications
 
We may use your email address to:
•Respond to inquiries and customer support requests
•Send appointment confirmations and reminders
•Provide updates on services, policies, and important notices
•Share promotional offers, newsletters, and other marketing materials (with your consent)
•Conduct surveys to improve our services
 
4. Opting Out of Marketing Emails
 
If you receive promotional or marketing emails from us and wish to unsubscribe, you can do so by:
•Clicking the “Unsubscribe” link at the bottom of any marketing email
•Contacting us at [email protected] with your request
 
Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications.
 
5. Email Security & Confidentiality
•We do not sell, rent, or share email addresses with third parties for marketing purposes.
•Emails containing sensitive or confidential information are encrypted or secured where applicable.
•If you receive an email that appears suspicious or fraudulent, please report it to [email protected] immediately.
 
6. Prohibited Email Use
 
You may not use our email services to:
•Send spam, phishing, or fraudulent emails
•Disseminate harmful or offensive content
•Engage in unauthorized marketing or solicitations
•Violate any laws or regulations related to email communications
 
7. Changes to This Policy
 
We may update this Email Policy periodically. Any changes will be posted on our website, and significant updates may be communicated via email.
 
8. Contact Us
 
If you have any questions or concerns about this Email Policy, please contact us:

7975 NW 154th St, Suite 340, Miami Lakes, FL 33016
Phone Number: 305-710-6345
Privacy Policy

©2022. A&L Immigration se reserva todos los derechos / No somos abogados en la Florida y tampoco brindamos asesoría legal